Concierge & Resident Services

At our core, Rise Facilities are specialist facilities managers
so you can expect more from our Concierge service.

– Concierge & Resident Services

A higher standard of front office services

Our concierges are trained and supervised by our Accredited Facilities Managers, ensuring that our service is delivered holistically and in full support of your OC Committee, OC Management and Facilities Management teams.  

We deliver resident services with the added expectation of building management excellence.

Our Concierge Services include:

EFFICIENT FACILITIES

Supporting your OC and FM teams with prompt logging and active supervision of building issues and defects.

BUILDING SECURITY

Real-time CCTV and car park monitoring, contractor and guest pass management.

MAIL & DELIVERIES

Accepting deliveries of mail, parcels and furniture. Hard rubbish management.

MOVE-IN / MOVE-OUT

Efficiently coordinating and supervising removalists, ensuring safety and protecting building surfaces.

COMMUNITY ENGAGEMENT

Broadcasting local events and activities, news, maintaining digital noticeboards and media.

BYLAWS MANAGEMENT

Overseeing OC Rules (Bylaws) compliance, ensuring all residents are safe and love wherethey live.

SAFETY & CLEANLINESS

Lobby and amenity areas kept clean and welcoming throughout the day, and all otherareas kept tidy and hygienic.

SHORT-TERM RENTALS

Centralised AirBNB / Stayz management and protocols, ensuring peaceful enjoyment ofbuilding areas for all building stakeholders.

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